Merivale

At a glance

• Engagement: full support contract taken over from a previous digital partner
• Scope: technical maintenance and performance tuning, third-party integrations, design enhancements, ongoing feature development, infrastructure consulting and hosting
• Scale: a multi-venue platform serving guests across dozens of venues

The problem

Merivale is one of Australia’s most iconic hospitality brands, running a digital ecosystem that spans dozens of venues. Their previous digital partner struggled to deliver the consistent performance and support a high-traffic, multi-venue platform demands. With guest expectations rising and a growing reliance on third-party tools (booking engines, payment apps) Merivale needed a partner who could stabilise, optimise and future-proof their digital operations.

Our approach

Shakewell assumed the full support contract for Merivale’s website and digital infrastructure. That covers technical maintenance and performance tuning, integration work across booking software and CRM tools, design enhancements to improve guest engagement, ongoing development for new features and seasonal campaigns, and infrastructure consulting and hosting.

The outcome

A refreshed interface with faster load times and smoother navigation, a user experience that matches Merivale’s premium brand, and full-stack technical stability across multiple venues and systems.

It is a strategic partnership rather than a support ticket queue: a responsive team means Merivale’s in-house staff can scale digital operations without bottlenecks.

Related services: Support and Maintenance · Project Rescue

Industry: Hospitality